Privacy Policy
General Your privacy is of utmost importance to us. We are committed to adhering to this privacy policy. In order to serve you, we need to collect and process some information about you. This privacy policy contains information about the personal data we collect, the principles by which we process it, and the rights and options you have regarding your information.
Please read this privacy policy carefully. Scanzon Group Finland Oy processes your personal information in accordance with this privacy policy and applicable legislation. We may also update this privacy policy as our operations evolve or as the law changes, so please check this privacy policy periodically, preferably every time you interact with us.
By using our services or contacting us, you agree that we use your information as outlined in this privacy policy. If you do not accept these terms, we may not be able to serve you.
For what purposes do we collect your personal information, and how is it processed? We collect, store, and process your personal information only for predetermined purposes. The main purposes include:
- Fulfillment of contractual obligations, for example, delivery of orders
- Compliance with legal obligations and requirements
- Customer communication and responding to contact requests
- Business development, for example, ensuring the better functioning of the online store
- Targeting our services to you, such as ensuring more targeted advertising What personal information is collected about me and from which sources? We primarily collect information about you from you during contact or later during the use of our services. Additionally, we may collect information from public sources and registers, such as patent and registration offices' registers or public address data from companies (Posti or Bisnode). We also collect information about the visitors to our website using Google Analytics to analyze and improve our site and target relevant marketing to visitors.
Typically, we may directly receive the following information from you:
- Person's name
- Company name and business ID
- Billing address
- Delivery address
- Email address
- Phone number Information collected from public sources:
- Company's mailing address (for sending catalogs, for example)
- Phone number (for phone contacts) On what basis are personal data processed? We ensure that we always have a legal basis for processing your personal information. We may process your personal information on several different bases. We process your information to fulfill a contract and meet legal obligations. We also process your personal information based on our legitimate interest, which is providing our services and developing and conducting our business. Some personal information may be processed based on your consent.
Who processes my data, and is it disclosed to third parties?
In general, your personal information is processed by individuals in our company as part of their duties. We may also outsource some of the processing of personal information, such as the data storage and processing systems used. In such cases, we ensure through contracts that the confidentiality of your information is maintained, and the information is processed in accordance with the law. We may also disclose information to fulfill contractual obligations or when required by law or competent authorities. We may also disclose your information if we are involved in a corporate or business transaction.
Transfer of your information outside the EU?
Your personal information is not generally transferred outside the EU. Any transfers outside the EU apply only to situations where the servers of the systems we use are located outside the EU. If this happens, we ensure that the processing, transfer, and storage of your information are carried out in accordance with legal requirements and with sufficient protective measures.
How long will my personal information be retained?
We retain your information only as long as necessary for our operational needs or as required by contract or law. However, the retention periods for personal information may vary depending on the purpose and situation. We also strive to update your information from time to time.
How are my data stored and protected?
Your information is stored on servers provided by our service provider, protected according to industry standards. The personal data we collect and process is kept confidential and is not disclosed to others except for those who need it in the course of their work or under confidential and limited service contracts with our customers. Access to your personal information is protected by user-specific credentials, passwords, and access rights.
Is providing information mandatory, and what are the consequences of not providing it?
If you do not provide personal information or allow its processing, we may not be able to serve you and fulfill the purpose of our operations. If you do not want us to process your information according to this privacy policy, please do not provide us with any information.
How do we use cookies?
We use cookies on our website to provide the best possible user experience for visitors to our online store. For more information about the use of cookies, please refer to our website's cookie usage section.
What rights and options do I have?
WITHDRAWING CONSENT
If we process your information based on your consent, you can withdraw your consent at any time by notifying us by sending an email to asiakaspalvelu@resta24.fi.
ACCESS TO INFORMATION
You have the right to confirm whether we process your personal information and to know what personal information we process about you. Additionally, you have the right to receive supplementary information about the grounds for processing your personal information.
RIGHT TO CORRECT ERRORS
You have the right to request correction of your incorrect, outdated, or otherwise incomplete personal information.
RIGHT TO OBJECT TO DIRECT MARKETING
You can object to the processing of your personal information for electronic direct marketing purposes by intentionally removing the newsletter link or by sending an email to asiakaspalvelu@resta24.fi. We send a paper catalog to Finnish HoReCa companies through Posti at least once a year. In this case, we use both our own customer register and a postal address register purchased from Posti or another service provider.
RIGHT TO OBJECT TO PROCESSING
If we process your personal information based on the public interest or our legitimate interest, you have the right to object to the processing of your personal information to the extent that there is no compelling reason for the processing that overrides your rights, or the processing is not necessary to handle a legal claim. Please note that in this situation, we are unlikely to be able to serve you further.
RIGHT TO RESTRICT PROCESSING
In certain situations, you have the right to request that we restrict the processing of your personal information.
RIGHT TO DATA PORTABILITY
If we have processed your information based on your consent or to fulfill a contract, you have the right to receive electronically the information you provided to us in a commonly used format so that you can transfer the information to another service provider.
HOW CAN I EXERCISE MY RIGHTS?
You can exercise the rights described above by contacting us, for example, by sending an email to asiakaspalvelu@resta24.fi. We ask you to mention your name, address, and phone number in the message, and attach a copy of an official identification document so that we can verify your identity (for example, a copy of your passport).
IS THIS PRIVACY POLICY UPDATED?
We may update this privacy policy as our operations or data protection principles change. Updates are made as needed when the legislation changes. Changes come into effect when we publish the updated privacy policy. Please read this privacy policy periodically and always when you interact with us.
CONTACT INFORMATION FOR THE PRIVACY POLICY AND DATA PROTECTION
Scanzon Group Finland Oy
Opus 2
Hitsaajankatu 22
00810 Helsinki
09 4241 4115
asiakaspalvelu@resta24.fi
Data Protection Officer: Erkka Isotalo