General terms and conditons
GENERAL TERMS AND CONDITIONS
We are a wholesale supplier for businesses. No sales to private individuals.
Scope and Supplier These general terms and conditions apply to orders placed through our online store. The current terms and conditions can be found on the website www.resta24.fi. The seller (hereinafter referred to as the supplier) is Scanzon Group Finland Oy, with its registered office at Hitsaajankatu 20-24, 00810 Helsinki, Finland. Our customer service is available on weekdays from Monday to Friday, at least from 9:00 AM to 4:00 PM. You can reach us by phone at 09 4241 4115, and our email address is asiakaspalvelu@resta24.fi. The online store is located at www.resta24.fi. We serve business and corporate customers, as well as public administration (hereinafter referred to as the purchaser) with a valid business ID. No sales to private individuals. All deliveries, services, offers, and other activities related to the sales contract are exclusively based on these general terms and conditions, unless the individual sales contract has been modified by a separate bilateral written agreement. These general terms and conditions can be printed from our online store at resta24.fi.
Formation of the Contract
A sales contract is established when the order is placed through the online store, by phone, or via email and is fully paid. The supplier reserves the right to cancel the transaction due to incorrect pricing information. After the order, the supplier checks the stock situation. If there are shortages in our stock, we will refund the purchaser either the entire purchase amount or the quantity of the missing product, based on the purchaser's preference, and cancel the transaction as necessary. Products are shipped after the payment is received. We keep the order valid for 7 days and cancel the order if the payment has not been received during this period.
Prices
Unless otherwise agreed, the prices for goods on our online store are the current prices. The final sum includes both delivery and packaging costs. All online store prices are exclusive of value-added tax, and the applicable Finnish value-added tax is added at the time of purchase. The supplier reserves the right to cancel the transaction due to incorrect pricing information.
Payment Terms
The ordered products and their delivery costs must be paid at the time of order. In the online store, payments can be made through online banking, bank and credit cards, as well as prepayment invoices. For these payment methods, products are shipped once the payment has been received by the supplier. Companies also have the option of electronic invoicing, with a payment term of 14 days after delivery. Credit checks will be conducted. The supplier reserves the right to grant or refuse post-payment invoicing. Late payment reminders, collection fees, and late payment interest will be added to the final invoice. If the purchaser pays the overdue invoice based on the original invoice, separate invoices for reminders and late payment interest will be sent. Ropo Capital Oy handles reminders and collections, and the costs are charged to the purchaser. Late payment interest is in accordance with the Interest Act.
Delivery Terms
We deliver orders to the address provided by the purchaser up to the door. If the recipient cannot be reached, the order will be delivered to a pickup point designated by the transport company, from where it can be collected. Freight shipments are always delivered up to the delivery door, not inside the business premises or apartment. If the delivery address is an apartment building, the delivery will be made to the exterior door of the apartment building. The freight charge includes delivery, not a new delivery attempt, inside delivery, or storage. If the transport company cannot deliver the freight due to reasons related to the purchaser, all costs incurred for redelivery and storage will be charged to the purchaser retroactively, according to the transport company's billing.
Delivery Method and Time
All products are packed and delivered to the purchaser through the transport company chosen by the supplier. The products are packed in the manner deemed best by the supplier. The delivery time for parcel shipments is approximately 4 - 7 business days. The delivery time for freight shipments is approximately 10 - 13 business days. Read more about delivery times here. All delivered products remain the property of the supplier until fully paid. All mentioned delivery times are indicative unless a specific delivery time has been separately agreed upon. The supplier is not responsible for any direct or indirect costs or damages caused by possible delays. The supplier delivers products throughout Finland but reserves the right not to deliver to particularly challenging delivery addresses. Strikes, lockouts, fires, equipment breakdowns, lack of raw materials, official actions, or other force majeure events beyond the control of the seller exempt the adherence to agreed delivery times. The purchaser does not have the right to claim compensation for delayed delivery.
Some products may be delivered as backorders in consultation with the purchaser, if the stock situation requires it. Backorders are agreed upon individually with the purchaser. The currently valid indicative delivery times are mentioned on our online store's delivery times page.
Warranty
The warranties for products are mentioned in the product presentation in the catalog and online store. The purchaser is obligated to inspect the products immediately upon receipt and notify the supplier of any product defects within seven days. The warranty is not valid if it can be determined that the product was defective upon arrival, but no notification was made to the supplier within the specified timeframe. The warranty is also not valid if the product has been used improperly or negligently. A defective product will be repaired or replaced with a new one. The purchaser is responsible for the delivery costs if the replacement product is delivered to an address different from the original delivery address. If the new replacement product is also damaged, the supplier reserves the right to cancel the transaction.
Right of Return
In business-to-business transactions, products do not have the same legal right of return as in consumer transactions. Returns must be agreed upon in advance with the online store's customer service by contacting either via email at asiakaspalvelu@resta24.fi or by phone at 09 4241 4115. The purchaser has 60 days from the arrival of the shipment to notify of the return. The purchaser is responsible for the return costs unless the reason is a manufacturing defect or an error arising from the operation of the resta24.fi online store. The purchaser is responsible for returning the shipments. Products must be returned to the return warehouse address provided by customer service in Finland. Packages delivered elsewhere than to the return warehouse will not be redeemed and will be returned to the purchaser. Cash-on-delivery, credit package, or post-payment returns will not be redeemed, and they will be returned to the purchaser. The right of return does not apply to products that have been used, personalized (printing, embroidery, etc.), or are hygiene products. Products should be returned in their original packaging if possible. Return products must be packed carefully. A return form obtained from customer service must be included with the return. When the return is received and approved, the supplier will refund the money to the purchaser's account, minus the original delivery shipping costs.
Exchange of Products in Business-to-Business Trade
The purchaser can exchange a product by notifying within 60 days of the package's arrival. The products to be returned must be delivered to the supplier's warehouse according to the Right of Return section. A new order is made for the exchanged products, and the products are sent to the customer. Normal handling, packaging, and postage costs are added to the new order.
Other
In the event of a dispute, the supplier's liability extends at most to the cancellation of the transaction and the refund of the paid funds. Any disputes related to the trade will be attempted to be resolved through bilateral negotiations. If no solution is found, the matter will be handled in the Helsinki District Court. We reserve the right to change our terms and conditions. The currently valid terms and conditions can be found on our online store. The purchaser must familiarize themselves with the currently valid delivery terms before placing an order. The supplier handles all customer information in complete confidence. The supplier commits not to disclose customer information to third parties.
Updated on May 2, 2023
Tasse Laukkarinen
CEO